Inland Revenue’s fourth transformation release is live

The Inland Revenue are pleased to report that their fourth transformation release is live.

Read previous News post from Inland Revenue relating to COVID-19 recent events…

As planned, we were open to customers on the morning of Thursday 16 April. Our services included:

  • myIR secure online services – the best way for customers to contact us currently.
  • Our phone services, though these remain limited.

Note: all front of office services in all locations remain shut, in line with the COVID-19 requirements.

Since start up on Thursday 16 April, we have been working with our B2B partners such as KiwiSaver scheme providers, StudyLink, Customs, Companies Office and Charities Services, to restore their interface connectivity with us. With our core systems up and running, we’re now in a period of support for our customers and people, which includes an intensive period of ‘hypercare’ until 29 May. Once we’re comfortable that our systems have stabilised, we’ll hand them over to our day-to-day operations team.

This release is another significant milestone for Inland Revenue’s transformation and represents a lot of hard work not only by Inland Revenue, but from many of our business partners too. By upgrading our systems as planned, we are now able to increase our agility to respond swiftly to situations such as COVID-19 which gives the Government more flexibility to help New Zealanders. For our customers, it enables Inland Revenue to further simplify requirements, reduce effort, improve services and allow customers to do more for themselves.  We still have a way to go before we can say Release 4 is complete, but things have generally started well.

Key changes you’ll see from Thursday 16 April

  • Customers are able to take advantage of a number of changes, such as:
    • enhancements to our online services, specifically myIR, including improved navigation, more information available online and in one place, and more self-service options
    • better services for student loan and KiwiSaver customers, along with some changes for our Working for Families customers
    • some enhanced Gateway Services capability
    • a new employee onboarding process. Information sent to employers will be more streamlined and consolidated.

If you have any queries about regarding Inland Revenue’s fourth transformation release and/or any issues you are experiencing since we have gone live, please do not hesitate to make contact.


Rata Kamau

Business Transformation Account Manager – Small & Medium Enterprises

Inland Revenue

Phone – 04-8902246

Mobile – 029-8902246

Email –

Read previous News post…

Thanks Inland Revenue