As planned, we were open to customers on the morning of Thursday 16 April. Our services included:
Note: all front of office services in all locations remain shut, in line with the COVID-19 requirements.
Since start up on Thursday 16 April, we have been working with our B2B partners such as KiwiSaver scheme providers, StudyLink, Customs, Companies Office and Charities Services, to restore their interface connectivity with us. With our core systems up and running, we’re now in a period of support for our customers and people, which includes an intensive period of ‘hypercare’ until 29 May. Once we’re comfortable that our systems have stabilised, we’ll hand them over to our day-to-day operations team.
This release is another significant milestone for Inland Revenue’s transformation and represents a lot of hard work not only by Inland Revenue, but from many of our business partners too. By upgrading our systems as planned, we are now able to increase our agility to respond swiftly to situations such as COVID-19 which gives the Government more flexibility to help New Zealanders. For our customers, it enables Inland Revenue to further simplify requirements, reduce effort, improve services and allow customers to do more for themselves. We still have a way to go before we can say Release 4 is complete, but things have generally started well.
Key changes you’ll see from Thursday 16 April
If you have any queries about regarding Inland Revenue’s fourth transformation release and/or any issues you are experiencing since we have gone live, please do not hesitate to make contact.
Business Transformation Account Manager – Small & Medium Enterprises
Phone – 04-8902246
Mobile – 029-8902246
Email – firstname.lastname@example.org